Refund Policy

This Refund Policy explains how return requests, exchanges, cancellations, and refunds are handled for orders placed on this website.

Return Window

We offer a 30-day return window beginning on the date your order is marked as delivered by the carrier.

Eligible Returns

You may request a return within 30 days of delivery only under the following conditions:

  • The item arrived damaged during transit
  • The item is defective
  • The wrong item was received

We do not accept returns for non-defective items, change-of-mind purchases, or any other non-quality-related reasons.

Non-Returnable Situations

  • Items returned outside the 30-day return window
  • Items that are used, altered, or damaged due to misuse
  • Items missing parts not caused by us or the carrier
  • Custom-made or personalized products (we do not accept custom orders)

Damage in Transit Reporting (72 Hours)

If your order was damaged during shipping, you must contact us within 72 hours of delivery or from the time the tracking status shows delivered.

Please include clear photos of the product, outer packaging, and shipping label.

Return Process

  1. Contact us at support@ryzeespresso.shop
  2. Provide your order number
  3. Describe the issue
  4. Submit clear photos (damage/defect/incorrect item)
  5. Wait for review and return instructions
  6. Return the item as instructed
  7. We inspect the returned item
  8. Refund or exchange is processed if approved

Please do not return items without authorization, as this may delay processing.

Return Shipping Costs

If the item is defective, damaged in transit, or incorrect, we will cover the return shipping cost or provide a return solution at our expense.

We do not accept returns for non-defective items.

Exchanges

We accept exchanges only for defective, damaged, or incorrect items. If an exchange is approved, we will provide instructions and send a replacement item where applicable.

Refund Method

Approved refunds are issued to the original payment method used for the purchase. Since we accept PayPal only, refunds are returned through the original PayPal payment route.

Refund Processing Time

Once the returned item is received and inspected, approved refunds are processed within 5 business days. The final posting time may depend on PayPal or your bank and may take additional business days.

Order Cancellation

You may request cancellation before the order has been processed or shipped.

If approved, a refund will be issued. However, certain non-refundable transaction or processing fees charged by third-party payment providers may not be refundable, as these are imposed by the payment provider.

If the order has already been shipped, cancellation is no longer available and the request will be handled under this Refund Policy.

Contact

Email: support@ryzeespresso.shop

Phone: +1 (725) 441-1755

Address: 680 Pine Street, Carson City, Nevada 89721, United States