Privacy Policy

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit this website, place an order, contact us, or otherwise interact with our services.

Information We Collect

We may collect the following categories of information:

  • Contact information, such as your name, email address, phone number, and shipping address
  • Order information, such as products purchased, order date, and transaction details
  • Payment-related information processed through PayPal
  • Communications you send to us, including support requests and return inquiries
  • Technical and device information, including IP address, browser type, device type, operating system, referral source, and approximate location derived from IP
  • Usage information, such as pages viewed, time spent on pages, clicks, referring pages, and interactions with the website

How We Collect Information

We collect information directly from you when you place an order, contact us, sign up for communications if offered, or otherwise submit information through the website.

We also collect certain information automatically through cookies, server logs, pixels, tags, and similar technologies used for essential website functions, analytics, security, and advertising measurement.

How We Use Information

We may use personal information to:

  • Process and fulfill orders
  • Provide customer service and respond to inquiries
  • Send order confirmations, shipping notices, and service messages
  • Detect, investigate, and prevent fraud, abuse, and security incidents
  • Improve website functionality, product offerings, and customer experience
  • Comply with legal obligations and enforce our terms and policies
  • Measure traffic, performance, and website usage patterns
  • Support advertising and remarketing, where permitted by law and platform settings

Cookies and Similar Technologies

We use cookies and similar technologies for the following purposes:

Essential Cookies

These cookies are necessary for the basic operation of the website, such as page navigation, cart functionality, checkout continuity, security, and fraud prevention.

Performance and Analytics Cookies

These cookies help us understand how visitors use the website, including which pages are viewed, how users navigate the site, and how the website performs.

Functional Cookies

These cookies allow the website to remember certain choices and preferences, such as language, session state, or other usability settings.

Advertising and Measurement Technologies

We may use technologies provided by third parties to measure advertising performance, understand campaign effectiveness, and support remarketing or audience insights where applicable.

Third-Party Services

Our store may rely on third-party service providers such as Shopify platform services, PayPal payment processing, analytics tools, fraud prevention services, hosting providers, and support tools. These providers may collect or process information as needed to perform services on our behalf.

How to Control Cookies

You may control cookies through your browser settings, device settings, or other available platform controls. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies may affect website functionality, including checkout and account-related features if offered.

If marketing emails are offered, you may opt out by using the unsubscribe link in the email or by contacting us. You may also control certain advertising preferences through available browser or platform tools.

How We Share Information

We do not sell personal information in the ordinary meaning of selling customer data for money. We may share information with service providers and partners when necessary to operate the website and fulfill orders, including:

  • Payment processors
  • Website hosting and e-commerce platform providers
  • Shipping and logistics providers
  • Customer support tools
  • Analytics and fraud prevention providers
  • Legal or regulatory authorities where required by law

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, tax and accounting obligations, dispute resolution, and fraud prevention. Retention periods may vary depending on the nature of the information and our legal or operational requirements.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure.

Children’s Privacy

This website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

Your Choices and Rights

Depending on applicable law, you may have rights regarding access to, correction of, or deletion of certain personal information. To make a request, please contact us using the information below. We may need to verify your identity before processing your request.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with the revised effective date where appropriate.

Contact

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: support@owalaliife.shop
Phone: +1 910-558-8663
Office Address: 514 Market Street, Wilmington, North Carolina, 28401, USA